Adult Billing Aggregators: CCBill, Epoch, Segpay and Descriptor Portals

The short answer: if an adult subscription or token purchase shows up on your statement under a name like Epoch or CCBill, that is the payment company the site uses, not a stranger. Each runs a free consumer lookup where you enter two pieces of information about the purchase to see what it was, and you can cancel a recurring membership there directly. Epoch says plainly that its own name, not the website's, is what appears on your statement.

When consumers buy an adult streaming subscription, tip a live cam performer or join a creator platform, they often find that the name on their card statement bears no resemblance to the website where they paid. Instead the charge appears under the name of a specialist payment company — Epoch, CCBill, SegPay and others.

Mainstream payment services restrict adult transactions — PayPal's own acceptable use policy, for example, lists "certain sexually oriented materials or services" among the things it may not be used for — so many adult sites route card payments through processors that specialise in this market. Knowing how those processors work lets you identify a charge, cancel a membership and get help without going straight to your bank.

Which sites use which processor

The clearest evidence is what the sites themselves publish. From their own billing pages, read on 16 October 2026:

• Chaturbate lists two billing types: its own direct billing, or Epoch, in which case "EPOCH.COM" appears on your statement.
• MyFreeCams lists four processors, each with its own statement line: CCBill ("CCBill.com ActiveSoft"), NetBilling ("MFCBill.comTokens"), Rocketgate ("MFCGate.comTokens") and SegPay ("SegPayMFCXY").
• FapHouse lists Epoch, Centrobill and Crownbill, and says to cancel through whichever appears on your receipt.
• Brazzers says its statement shows the name of its billing company, which is named in the welcome email, and lists payments as processed by Aylo Billing companies in the US and Cyprus.

A site can use more than one processor at once, so two purchases from the same site can carry different statement lines.

What the processors themselves say

Epoch. Its billing support FAQ states that the website's name does not appear on your statement — "Epoch.com is the merchant that will appear on your statement." Its Find My Purchase tool retrieves a purchase from any two of four identifying fields, and is also where you cancel; a confirmation email follows. It offers live chat, email and phone support 24 hours a day, says most trial memberships convert to monthly memberships unless cancelled within the trial period, and says an issued credit can take up to five business days to appear on your statement.

CCBill. Its consumer support page says a statement line referring to www.ccbill.com means you bought from a site that uses CCBill. You search for — and cancel — a subscription by choosing how you paid (card, online cheque, phone billing, SEPA and several European bank methods) and entering two of: your email, card number, account number, transaction ID or subscription ID. Consumer support is listed as available 24 hours a day, every day of the year, by phone, email and chat.

SegPay. Its consumer support site did not load for our tools when we checked, so we can only report what MyFreeCams publishes about it: purchases processed by SegPay there show "SegPay*MFCXY".

How to identify a charge

1. Read the exact statement line in your banking app — the processor name and any code after it.
2. Go to that processor's own consumer support page — type the address yourself rather than following a search result, which may be an imitation.
3. Enter two identifying details, such as the email you signed up with and the card number, and the lookup shows the purchase and, for a membership, its status.
4. Check your email for the purchase confirmation the processor sent at checkout; it carries the member or subscription ID that support will ask for.

If a charge appears that nobody in your household recognises after a lookup, contact the processor first; your bank is the next step, not the first.

Cancelling through the processor

Cancelling at the processor is often the most direct route, because the processor runs the recurring billing. Epoch and CCBill both let you cancel from the same lookup tool, and Epoch says a cancellation is confirmed by email. Two points from Epoch's own FAQ are worth knowing before you rely on it:

• If you are billed again after cancelling, check the cancellation confirmation email, which states the final date and amount you were billed.
• If you only bought a trial, check the trial terms: most convert to a monthly membership unless cancelled within the trial period.

Keep every confirmation email. It is your evidence if anything goes wrong, and it is what a billing support agent will ask for. Step-by-step instructions are in how to cancel an adult subscription and stop the billing.

Practical rules

• Save the first email from the processor. It contains your member or subscription ID and the support link.
• Cancel a trial well before it ends, not on the last day — what a trial converts to and when is set out in adult site free trials and auto-renew.
• Ask the processor for a refund before your bank. Some sites treat a chargeback as fraud — MyFreeCams, for one, blacklists the account — and the order of steps is in adult subscription refunds and chargebacks.
• If a card is declined at checkout, the usual causes are covered in why your card gets declined on adult sites.

How these lines look in practice is covered in how adult subscriptions appear on your bank statement, and the wider question of what a subscription really costs is in what adult subscriptions cost.

Processor and site details are quoted from each company's own pages as read on 16 October 2026. Support hours, phone numbers and procedures change; the processor's own current page is the authority. 18+ only.